Pre-Paid Activation Journey

The Idea Accelerator team was tasked with creating a new pre paid pin activation experience on the web. After initial research we found the first point of contact, the physical packaging, needed work as well.

We formed a small cross functional team for a 5 day design sprint exploring the whole customer experience. I facilitated a series of exercises that took in each subject matter experts experience

ClientTelstra DigitalYear2015